“I never lose. I either win or learn.”
Nelson Mandela
How COD Services Work
Automatic COD Service. O% fee.
The flow of your iPaymu Cash on Delivery service for your transactions is getting bigger
Buy and Sell Transactions
Buyers make shopping transactions on the seller’s website which has been integrated with iPaymu.
Buyer Choose COD
After checkout, buyers are directed to your iPaymu payment page and choose the COD payment method.
Seller Prepares Goods
Seller receives notification and orders for preparation of goods and sends them to the logistics pulling point.
Goods Picked Up and Delivered
The goods will be picked up, sorted and shipped by logistics courier from the pulling point to the buyer’s destination address.
Goods Received by Buyer
Seller receives notification and orders for preparation of goods and sends them to the logistics pulling point.
COD Transaction Successful
The COD transaction is complete, the payment will be received by the courier. Funds will go directly to the seller’s iPaymu account.
Frequently Asked Questions
Frequently asked questions about iPaymu’s Cash on Delivery service
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What is COD (Cash on Delivery)?
A service where the goods will be picked up at the merchant’s store/warehouse, sent to the customer and the customer pays in cash.
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How can I find out the COD service coverage area?
You can check the COD coverage area on https://my.ipaymu.com/cod/area
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Who can have COD service?
Merchant with verified Website/Online Store/Application and iPaymu account
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How long does it take for this COD service application to be LIVE?
The COD (Cash on Delivery) service can be used/LIVE in realtime after all requirements are met, namely:
– Fill in Data Coverage, Pickup Address and No. Phone.
– Have a verified iPaymu account.
– Agree to the terms and conditions that apply -
What are the categories of delivery/return failure?
Failure to send / return goods occurs when the expedition has delivered more than 1 time but the goods do not reach the buyer. The non-delivery of the goods to the buyer can be due to the following:
– Wrong address.
– The buyer is not at home.
– Goods rejected by the Buyer.
Then iPaymu will charge the shipping fee to the merchant. -
How much does this COD (Cash on Delivery) cost?
Please visit https://ipaymu.com/id/pricing to get the latest service prices.
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How do I know if my Buyer is not fictitious?
– When the buyer selects the COD (Cash on Delivery) feature, the user data will be sent to the merchant for the merchant to clarify in order to avoid fraudulent use of the feature.
– After clarification, the merchant will send data on the delivery of goods to the expedition via the iPaymu COD (Cash on Delivery) feature.
– Merchants will receive an email containing the buyer’s data along with the shipping receipt number to be included in the package to be sent.
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How can I track my COD items?
You can track your COD items on https://my.ipaymu.com/tracking
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If the item is not successfully delivered, does the fee still apply or is it just the postage?
Shipping only.
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How long does it take for my payment funds to arrive?
Payment funds enter the iPaymu merchant account a maximum of H+10
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What if the item is lost?
If the item is lost, the expedition will replace it with the following conditions:
– For packages that are not insured, the expedition will pay a replacement to the merchant based on the package value stated in the AWB (Air Way Bill/Shipping Receipt) or 10 x Shipping Fee, whichever is lower, provided that the maximum replacement value will be paid by the expedition to the Merchant is not more than Rp. 2,000,000, – (two million Rupiah).
– For packages that are insured, the maximum reimbursement is the value of the package stated in the AWB with a 5% deduction from the package value as determined by the insurance company. -
How long does it take to make a claim when the item is lost?
Approx. 1 week.
Want a More Information
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