User Agreement

User’s agreement to access and use the iPaymu.com website and or service

Following is the user agreement to access and use the iPaymu.com website and or service. By accessing every page of the website and or using iPaymu.com services you understand and agree to be bound by the user agreement. If you do not agree to the agreement, please do not access the website and or use iPaymu.com services.

The terms of user agreement are:

 

  • Definition

    Each of the following terms used in this Agreement has the meaning provided for in the following terms, except if the sentence concerned in this Agreement expressly determines otherwise:
     
    – The User is a legal person and / or if authorized to on behalf of your company / or other organization / institution and / or for the benefit of who is acting in agreement with all terms and conditions of the Agreement.
     
    The company is PT. Inti Prima Mandiri Utama as the creator, developer, owner and party who legally operates the IPAYMU.COM website and or services for the purpose of payment transactions, receipt, withdrawal of funds, and transfers between Users as well as other matters relating to rights intellectual property rights, economic rights and other rights that are legally and correctly owned under the law in force for the operation of the website and / or IPAYMU.COM services.
     
    Transaction is an exchange or movement in the form of money carried out using an online payment system.br/>
    Online payment system is the iPaymu Electronic Payment System which is stationary (static) and mobile (mobile application) and not for the purpose of managing money or funds and not banking activities, which all rights and authorities based on law are owned by the Company that can used by users to make on-line transactions based on the Agreement.

  • Registration

    Users who wish to use the iPaymu.com website and or services for the purpose of payment, transfer of funds and other transactions are required to register / register in advance on-line at: www.ipaymu.com. Users are required to provide data / or information required to be able to use the website and / or IPAYMU.COM services for the purpose of payment transactions, receipt, withdrawal of funds, and transfers between Users truthfully.
     
    Every registration is approved by the website and / or IPAYMU.COM service for the purpose of payment transactions, receipt, withdrawal of funds, and transfers between Users, the User gets a Virtual Account. The company has the right to refuse any registration through the use of the website and / or IPAYMU.COM services for the purpose of payment transactions, receipt, withdrawal of funds, and transfers between users that are deemed not in accordance with the necessary requirements without the need to give reason.

  • Verification and Certification

    Users must obey and follow the Verification process carried out in accordance with the Law on Money Laundering and other Regulations in force in Indonesia.
     
    iPaymu has the right to reject the iPaymu User Verification or Certification application if:
    1). The sent data does not match the required requirements.
    2). Business conducted by the user is included in the category of Waiver and Limitation of Liability contained in this agreement as well as prohibitions of conduct contained in the TERMS AND CONDITIONS

  • User Classified

    Users based on this Agreement are distinguished / classified as follows:
     
    Personal user
    It is an individual user who will use all services on Debit. At the beginning of registration, the type of account is Personal Unverified, after verifying the data by sending a scanned document identification and savings book account number from the User, the account type will change according to the initial registration (without Unverified). Thus, Personal Users can enjoy the facilities of receiving, payment, transfer between Users, and withdrawals with a time of liquidation of 7 (seven) days from the date of application through the website and or service IPAYMU.COM.
     
    Business users
    Are users (legal entity) that will use all services on Debit. At the beginning of registration, the type of account is Business Unverified, after verifying the data by sending a scan of identification documents and savings book account numbers, Taxpayer Identification Number (NPWP), Company Business License (SIUP), Company Registration Certificate (TDP) from the User truthfully, the type of account will change according to the initial registration (Unverified). Thus, Personal Users can enjoy the facilities of receiving, payment, transfer between Users, and withdrawing money with a time of liquidation of 3 (three) days from the date of application through the website and or IPAYMU.COM service.
     
    Enterprise users
    Are users where a legal entity user can use all services on Debit and Credit cards. At the beginning of registration, the type of account is Enterprise Unverified, after verifying the data by sending a scan of identification documents and savings book account numbers, Taxpayer Identification Number (NPWP), Company Business License (SIUP), Company Registration Certificate (TDP) from the User truthfully, the type of account will change according to the initial registration (Unverified). The user has the privilege of being able to enjoy all the transaction facilities available on the website and / or IPAYMU.COM services, able to withdraw money without any limitations as long as there are funds in the Virtual Account and is regulated separately as in the User Agreement. The terms and conditions set forth in this User Agreement apply, to the extent that the User Cooperation Agreement does not specifically regulate it.

  • Transaction Fees

    Transaction Fees are fees that are automatically charged to the Merchant for each purchase transaction that uses the website and / or IPAYMU.COM services. The fee charged is based on the Bank channel used (see here) of the total transaction amount.
    Funds withdrawal fee is a fee that is automatically charged to the User (user) who wants to transfer funds from the account of your iPaymu account to the User (user) bank account by using the website and or IPAYMU.COM services.

  • Suspicious Transactions

    Suspicious Transactions are suspicious transactions made by a user that is not reasonable and or that is not in accordance with the user’s profile.
     
    Based on this Agreement, the Company may refuse, cancel, freeze and report any Suspicious Transactions that are not reasonable and / or not in accordance with the user’s profile without the need to obtain prior approval from the user in any form or reason.

  • Termination and Use of Services

    Based on certain considerations based on the Company’s own policies from time to time or if requested, ordered or instructed by the competent authority or based on a decision or stipulation of a judicial body, arbitral tribunal or authorized party to provide services for the use of the website and / or IPAYMU.COM services for transaction purposes payment, receipt, withdrawal of funds, and transfers between Users, either wholly or partially terminated temporarily or permanently, without any liability for the Company to Users, including payment of any compensation, and in which case the User
     
    (i) will not, and therefore hereby waive and release any rights it has under this Agreement, under the law, or otherwise to submit claims, demands, objections, resistance or any action against the Company with or as a result of such termination; and
     
    (ii) to fully release and protect the Company from all claims, demands, objections, or any actions submitted against the Company, both by the User and by other parties, for the termination and all consequences arising therefrom.

  • Confidentiality

    The Parties agree that all information relating to this Agreement and the implementation of this Agreement (hereinafter referred to as “Information”), received by one party (hereinafter for the purpose of this provision is called “Receiving Party”) from the other party (hereinafter to the purpose of this provision is called “the Providing Party”), must be treated as confidential information and must be kept confidential, the Party Receiving Information is prohibited and not allowed to disclose or disclose the Information to third parties in any way without prior written approval from the Providing Party.
     
    For the purposes of this Agreement, information is not categorized as confidential information if the information:
    (a) is already available to the public or is public domain other than because of a violation of this Agreement; or
    (b.i) has been known by or has been in the possession of the Receiving Party before the relevant information is provided by the Providing Party to the Receiving Party; and
    (b.ii) not obtained directly or indirectly from the Providing Party;
    (c) obtained legally by the Receiving Party from a third party who has the freedom to disclose it; or
    (d) required by legal provisions or by a court, arbitral tribunal or other judicial body or agency or by the competent authority (by any means) to be disclosed / stated.
     
    The standard for maintaining the confidentiality of information that applies to the Receiving Party is the standard at the level adopted by the Receiving Party to prevent the disclosure, publication or dissemination of their own confidential information. In the event that the Receiving Party is requested or required based on the provisions of the applicable law or by a court, arbitral tribunal or another judicial body or authorized party (by any means) to reveal / disclose confidential information, the Receiving Party will provide notification to the Providing Party regarding the request or requirement as well as the data, documents and or information requested or required to be revealed / disclosed.
     
    The obligation to maintain this confidentiality remains in force even if this Agreement has been terminated or terminated, for a period of 1 (one) year from the date of termination or termination of this Agreement. The Receiving Party is freed from all responsibilities and demands and released to maintain confidential information, if the information provided turns out to be untrue, false or falsified and is used for activities that violate ethical norms and applicable legal norms, without the need to notify and obtain any approval from the Providing Party.

  • Waiver and Limitation of Liability

    The Company is not responsible for and / or provides compensation for, and Users are obliged to protect, defend and waive and free the Company completely from and against, any matter that is related either directly or indirectly with the User of the website and / or services IPAYMU.COM for the purpose of payment transactions, receipt, withdrawal of funds, and transfers between Users or parts thereof by Users, including any losses (including special losses and losses that are consequences) caused either directly or indirectly directly due to actions, deeds, mistakes or negligence of the User which, that can, harm, be troublesome, or cause inconvenience to other parties where such actions, deeds, mistakes, or negligence are done or occur by using or utilizing the website and or IPAYMU.COM services for the purpose of payment transactions, recipients funds, withdrawals, and transfers between users or parts thereof, including but not limited to receiving funds for money laundering, violating intellectual property rights, carrying out actions that violate the norms of civility, decency or public order or the rule of law or committing crimes or violations, acts of pornography or porno-action or prostitution, gambling, transaction failures caused by network failures or internet connections, use of third-party software, disruption of the network and banking systems and so on.
     
    The company is not responsible to users for incidental losses or consequences arising from:
    1) Violation of payment or approval
    2) Shipping error
    3) Late delivery
    4) Shipments that do not conform to the confirmed conditions
    5) Use of the website and / or IPAYMU.COM services for the purpose of payment transactions, receipt, withdrawal of funds, and transfers between Users or any other violation of the agreement or obligation between them and the User (user).
     
    The company is not responsible or liable for any damage (direct, indirect, specific or consequential), loss, contempt, goodwill costs or loss of profits incurred or suffered by you for reasons or in connection with the following:
    1). The IPAYMU.COM website is not available;
    2). Any access, use or inability to access or use the IPAYMU.COM website and / or other websites linked to the IPAYMU.COM website;
    3). Transmission failures, delays, interruptions, errors, omissions, or any damage to equipment, software systems, servers or terminals from the Company or from the merchant;
    4). Attack or interference by computer viruses, corruption, worms or by someone;
    5). Improper use or Unauthorized use of this website, of your PIN or other security codes;
    6). Collection and fulfilment of any of your requests or instructions via the IPAYMU.COM website or the merchant’s website;
    7). Inaccuracies, errors, defects in any content on the IPAYMU.COM website or other websites linked to the IPAYMU.COM website;
    8). Any damage or defect in the operation of your computer terminal, system or software used in accessing the IPAYMU.COM website;
    9). Any negligence, delay in performance or non-performance of the merchant or third party of whoever you are buying or dealing with goods or services offered or available from the merchant’s website, including but not limited to product liability, late delivery or non-delivery;
    10). Cancellation or change of your request, data or information sent by you to the Company or merchant’s website If there is a system error and or transaction failure, iPaymu and the bank as a fund collector can be jointly responsible (joint responsibility)

  • Force Majeure

    For the purposes of this Agreement, force majeure refers to events, circumstances / conditions or events that occur outside of reasonable ability, power or control and are not caused by error, and such events, conditions / conditions or events hinder, hinder or delay the performance of obligations under this Agreement.
     
    Referred to or categorized as force majeure includes, among others: natural disasters, such as floods, landslides, volcanic eruptions, hurricanes, storms, earthquakes or lightning, outbreaks of infectious diseases, rebellions, riots, social protests, uprisings, wars (both of which announced or not), or military actions, fires, embargoes, strikes, sabotage, unavailability of electricity, disruption of telecommunications networks both terrestrial and extra-terrestrial (space), caused by events that occur in space including but not limited to sun-outage, solar eclipse, astronomical event or meteorite event, the issuance / issuance of decisions, policies, regulations or the implementation of an action by the competent authority that hinders, impedes or directly postpones the implementation of obligations under this Agreement Non-fulfilment or fulfilment of obligations under this Agreement , does not include the obligation to do payment of Usage fees The use of the website and / or IPAYMU.COM services for the purpose of payment transactions, receipt, withdrawal of funds, and transfers between Users, is not considered as default or breach of this Agreement if it is due to force majeure.
     
    Force majeure events cannot be used as a reason or basis for claiming compensation. All losses suffered or experienced as a result of or due to force majeure events are not the responsibility of other parties.

  • Enforcement of Privacy and Security Policies, Terms and Conditions

    Privacy and security provisions, terms and conditions have company policies available on the website and / or IPAYMU.COM services become applicable law and are binding for the user (user) and become a unity that is not separate from this Agreement.

  • Language

    The language used in this Agreement is Indonesian, and if this Agreement is translated into other foreign languages, the interpretation and understanding of the contents of the Agreement shall continue to use and refer to Indonesian version.

  • Applicable law

    This Agreement is made / compiled and implemented from and the interpretation of this Agreement is regulated and subject to the laws of the Republic of Indonesia.

  • Severability

    If a provision of this Agreement or part of it is declared invalid, null, unimplementable, contrary to the applicable legal provisions or not in accordance with general policy based on applicable legal provisions, then invalidation, annulment, non-enforcement, disagreement or non-compliance the said provisions shall only apply to those provisions or parts of those provisions, whereas the validity, validity and implementation of other parts of these provisions and other provisions of this Agreement are not affected or disturbed and therefore remain in full and valid effect.
     
    In such case, the Parties are obliged to sign the documents required to make the provisions or parts thereof which are invalid, null, unimplementable, contradictory or incompatible to be valid, valid or enforceable or to enact the provisions or conditions the new provisions that return this Agreement as close as possible to what the Parties want / desire with or through the original provisions and the intent / purpose of the provisions.

  • Dispute resolution

    If there is a dispute or appeal between the Parties regarding or in connection with this Agreement and or a matter regulated in or relating to this Agreement and or the implementation of and or interpretation of this Agreement, the Parties will try to resolve the dispute or appeal by deliberation to reach consensus.
     
    If the dispute or dispute cannot be resolved by deliberation to reach consensus by the Parties within 30 (thirty) calendar days after the dispute has been notified to the other party by the party who submitted or raised the dispute or appeal, then either party or The parties jointly agree to submit the dispute or appeal to the Arbitration.
     
    Designated Arbitration is the Indonesian National Arbitration Board which is domiciled in Jakarta, Indonesia and is carried out in accordance with the regulations of the Indonesian National Arbitration Board (BANI), using 3 (three) arbitrators appointed in accordance with these regulations, and using the Indonesian Language.
     
    The arbitration decision will be issued and is final and binding on the Parties, and cannot be disputed and cannot be appealed or other legal remedies, and has permanent legal force (in this regard the Parties declare it will not, and therefore waive any rights they have under the law or any jurisdiction for, appeal or object to, or request an examination or review of a decision issued or other legal remedies), and can be used as a basis for decisions or decisions in Indonesia or elsewhere.

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